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8-Part Mini-Masterclass Series

Advanced Communication

PART 1

Emotional Intelligence

PART 2

The Art of Listening

PART 3

Communication Styles

PART 5

Confidence Building 

PART 6

Conflict Management

PART 7

Clarity in Communication

PART 8

Closing the Feedback Loop

PART 4

Building Trust

TOOLKIT

PART 1

Emotional Intelligence

Team Discussion

Welcome to the first part in CareerBloom’s 8-part mini-masterclass series for Advanced Communication. 

We’ll help you level-up your people skills one at a time by delivering engaging, insightful nuggets you can put into practice right away. This advanced communication course will cover:
 

  • Understanding People: Emotional Intelligence

  • The Art of Listening

  • Your Communication Style: Zappers vs Sappers

  • Building Trust

  • Confidence Building Blueprint

  • Conflict Management

  • The Importance of Clarity in your Communication

  • Closing the Feedback Loop

Self Reflection Exercise 

We discussed 4 steps that can help demonstrate a person’s emotional intelligence. Which of the steps we discussed in today’s execution plan, do you feel you have to work on to cultivate better emotional intelligence?

  • Do you need help with self awareness?

  • Do you understand people’s motivations and drivers?

  • Can you follow non-verbal communication?

  • Do you understand personality types?

Make a note of areas you would like to improve upon and refer back to this execution plan for initial ways to get you started. 

TOOLKIT

Want to learn more and test your skills?

 

PART 2

The Art of Listening

Team Discussion

In the previous execution plan, you learned about various personality types (thinker, doer, feeler). With your greater awareness of personality types, talk about the dynamics of your organization:

  • Is there a predominant "type" within your company? Does this create unintended pressure to conform to a certain way of communicating or working together?
     

  • Do certain teams/departments have clusters of people with the same type? Could this be creating friction between the two departments, teams or individuals or a silo-effect?

TOOLKIT

Need some prompts to be a better listener? Download our handy list of follow-up questions. They’ll help you shift your focus toward listening to understand.

Need some prompts to be a better listener? Download our handy list of follow-up questions. They’ll help you shift your focus toward listening to understand.

 

PART 3

Communication Styles

Team Discussion

EXERCISE: Do you know which of these sappers and zappers you use in your daily interactions? The best way to find out is to ask your managers and peers. Here is a printable checklist you can ask your manager and/or select group of colleagues to help you identify your ZAPPERS and SAPPERS. You’ll be amazed at how this simple exercise can lead to better communication, collaboration, and an overall happy environment.

Instructions

  1. Print and distribute to a select group of people.

  2. Ask them to check off boxes under Zappers and Sappers that they think you should work on to improve your impact on others.

PLEASE NOTE: These are just conversation starters - ask people to write down other zappers and sappers they observe about you that may not be on this list. 

TOOLKIT

“Communication – the human connection – is the key to personal and career success.” -Paul J. Meyer

 

PART 4

Building Trust

Team Discussion

Consider your team as a whole. How do you think they’d rate the trust on your team, using this scale:

  • Negotiated Trust - I don’t trust my team members. I don’t share more than I have to.

  • Conditional Trust - I give my team members the benefit of the doubt, but they have to prove it.

  • Cooperative Trust - I assume my team members are as committed to the team as I am.

  • Unconditional Trust - I trust my team members without question.

If they’re in the negotiated or conditional level of trust, try asking these questions at your next meeting:

  1. What’s one thing we could do better as a team to communicate urgent needs?

  2. How often do you worry our team won’t accomplish its goals?

  3. How often do you share or delegate work to each other? If not, why?

TOOLKIT

Concepts of Building Trust

 

PART 5

Confidence Building Blueprint

Team Discussion

  • Your education

  • Your life experience

  • Your wisdom

  • Your work ethic

  • Your family and friends

When you’re tackling self-doubts, perspective is everything. 

Here’s a powerful self-reflection exercise that reminds us that confidence is a state of mind.

Imagine yourself taking the ultimate risk. You’ve put everything on the line - and it doesn’t work out. 

What wouldn’t you lose? 

Here are some ideas to get you started:
 

What else? Systematically going through this list helps you remember what can never be taken away from you. These are the intrinsic parts of you that can form the basis of your confidence.

TOOLKIT

Confidence Building Blueprint

 

PART 6

Conflict Management

SELF ASSESSMENT 

TOOLKIT

25 Prompts for Healthy Conflicts

 

PART 7

Clarity in Communication

Team Discussion

Discuss with your supervisor, peers and/or department the following questions:

  1. In your opinion, what type of small improvements can you implement as a team to improve communication flow within your organization to make it more effective?

  2. What type of changes can you personally commit to to make sure your messages are clear and well-received? (refer to steps in the execution plan to see which areas you personally can improve on). 

TOOLKIT

4 steps to crafting your message

 

PART 8

Closing the Feedback Loop

Team Discussion

  • In which situations do you feel you as a team can do a better job of closing the feedback loop?

  • Identify processes in your current daily work that need a better feedback loop. 

  • List them in order of importance.

  • Assign specific changes you as a team would like to see take place